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Good Points Blog

Video toolkit: Ancillary travel, loyalty rewards and incentives

You may not know this, but Connexions Loyalty produces premium video content for those of us who prefer to watch and listen when gathering new ancillary travel and loyalty program information.

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VIDEO: How do companies compensate customers after service issues?

Let’s face it, no matter how hard organizations try to prevent it, at some point even your best customers are likely to experience less-than-perfect customer service. While there should be considerable focus on constantly improving customer service, determining how to best atone for those missteps also deserves your attention. Ask yourself, what’s the best way to compensate customers at that critical time when they – and your brand – need it the most?

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Prevent loyalty rewards fraud without sacrificing customer experience

Customers expect financial institutions to have the highest level of fraud protections in place, but online fraud is constantly evolving. And while financial institutions have rigorous systems in place to prevent banking fraud, one very valuable asset is often left exposed: loyalty rewards accounts.

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VIDEO – Increase ancillary travel attachments among Millennials

To help brands increase ancillary travel attachments, Connexions Loyalty partnered with research company Ipsos to survey a specific demographic: Millennials.

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VIDEO: Target Millennials to increase ancillary travel attachments

Connexions Loyalty partnered with Ipsos to learn what online travel purchasers think about ancillary products like hotels, car rentals, restaurant reservations, tours and event tickets. To help brands increase these types of travel add-ons, we took a deep dive into a specific demographic: Millennials.

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Backstage Pass: Meet Connexions Loyalty's Hannah White

Each quarter, we are shining the spotlight on a member of the Connexions Loyalty cast and crew. These talented performers know what it takes to create and sustain a fanbase for your brand.

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Backstage Pass: Meet Wendi Hampshire

Each quarter, we are shining the spotlight on a member of the Connexions Loyalty cast and crew. These talented performers know what it takes to create and sustain a fanbase for your brand.

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